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📦 Refund & Return Policy – Galizah Mart

Effective Date: October 03, 2025

At Galizah Mart, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

  • You may request a return or replacement within 3 days of receiving your order.
  • To be eligible, items must be:
    • Unused and in the same condition you received them.
    • In the original packaging.
    • Accompanied by the invoice/receipt.

2. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Personal care items (e.g., cosmetics, grooming products).
  • Perishable goods (e.g., food items).
  • Digital products or downloads.
  • Items purchased during clearance sales (unless defective).

3. Refund Process

  • Once we receive and inspect your returned product, we will notify you of approval or rejection.
  • If approved, refunds will be processed within 7-14 working days through your original payment method or as store credit.

4. Replacement & Exchange

  • If you receive a damaged, defective, or wrong item, we will replace it free of charge.
  • In case the product is out of stock, you may request a full refund or choose another product of equal value.

5. Return Shipping Costs

  • If the return is due to our error (wrong/damaged item), Galizah Mart will cover the return shipping.
  • If the return is due to change of mind or customer preference, the customer will bear the return shipping cost.

For assistance, please contact:
📧 Email: support@galizah.com
📞 Phone: +880 (your number)

🚚 Shipping & Delivery Policy – Galizah Mart

Effective Date: October 03, 2025

We work hard to deliver your orders quickly and securely across Bangladesh.

1. Delivery Coverage

  • We deliver nationwide across Bangladesh via trusted courier partners.

2. Processing & Delivery Time

  • Orders are processed within 24-48 hours after confirmation.
  • Delivery usually takes:
    • Inside Dhaka: 2-3 business days
    • Outside Dhaka: 3-7 business days
  • Delivery times may vary during holidays, strikes, or unavoidable delays.

3. Shipping Charges

  • Delivery charges will be shown at checkout before payment.
  • Free delivery may be offered for orders above a certain amount (special promotions).

4. Cash on Delivery (COD)

  • COD is available in most locations.
  • Customers are requested to keep the exact amount ready at the time of delivery.

5. Order Tracking

  • Once shipped, you will receive an SMS/email with tracking details.
  • You can track your package using the provided tracking number.

6. Failed Deliveries

  • If a delivery attempt fails due to incorrect address or unavailability, our courier partner will retry.
  • If delivery fails multiple times, the order may be canceled.

For any delivery-related queries, please contact:
📧 Email: support@galizah.com
📞 Phone: +88001711605837