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Effective Date: October 03, 2025
Website: https://galizah.com/
Business Address: House No 10, Dhaka North City Corporation, Dhakhin Khan, Uttara, Dhaka, Bangladesh

1. Introduction

Welcome to Galizah Mart. By accessing our website or making a purchase, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

2. Eligibility

  • You must be at least 18 years old to place an order on our website.
  • If you are under 18, you may use our services under the supervision of a parent or legal guardian.

3. Orders & Payments

  • All orders placed on Galizah.com are subject to availability and confirmation.
  • Prices listed on the website are in Bangladeshi Taka (BDT) and include applicable taxes unless otherwise stated.
  • We accept payments through secure online gateways, mobile banking, and Cash on Delivery (COD) where available.
  • Galizah Mart reserves the right to cancel any order if payment is not received, stock is unavailable, or fraudulent activity is suspected.

4. Shipping & Delivery

  • We deliver products across Bangladesh through trusted courier partners.
  • Estimated delivery time is usually 2-7 business days, depending on location.
  • Delivery charges may apply and will be displayed at checkout.
  • We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances.

5. Returns & Refunds

  • Customers can request a return or replacement within 3 days of receiving the product if it is defective, damaged, or incorrect.
  • Products must be unused, in original packaging, and accompanied by proof of purchase.
  • Certain products (e.g., personal care items, perishable goods, digital downloads) are non-returnable for hygiene and safety reasons.
  • Refunds will be processed through the original payment method or store credit within 7-14 working days after approval.

6. Cancellations

  • Orders can be canceled before shipment by contacting our support team.
  • Once shipped, cancellation will not be possible, but you may apply for a return under our return policy.

7. User Responsibilities

By using our website, you agree not to:

  • Misuse the website or attempt unauthorized access.
  • Provide false, inaccurate, or misleading information.
  • Engage in fraudulent transactions.

8. Intellectual Property

All content on Galizah.com, including logos, images, product descriptions, and designs, are the property of Galizah Mart. Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

  • Galizah Mart shall not be held liable for indirect, incidental, or consequential damages arising from the use of our services.
  • We do not guarantee uninterrupted or error-free operation of the website.